Refund and Returns Policy

Abbey Badges Ltd.

Last updated: 1 March 2026

At Abbey Badges, every order is manufactured to your exact specifications. Because of the custom nature of our products, our returns and refunds policy differs from standard retail purchases.

Please read this policy carefully before placing your order.

1. Custom-Made Products

All badges, medals, lapel pins, keyrings, patches, and other products produced by Abbey Badges are custom-manufactured to order unless otherwise clearly stated.

Under EU consumer legislation, personalised and custom-made goods are exempt from the standard 14-day cooling-off period. Once:
  • Artwork has been approved, and
  • Production has commenced

The order cannot be cancelled, returned, or refunded.

This applies to all custom and personalised products.

2. Order Cancellation Before Production

An order may only be cancelled before:
  • Final artwork approval, and
  • Production commencement
If cancellation is requested after design work has begun but before production, Abbey Badges reserves the right to charge for time spent on artwork preparation.

3. Manufacturing Defects

We take quality seriously.

If your order arrives with a genuine manufacturing defect, we will investigate and resolve the issue promptly. To report an issue, you must:
  • Notify us within 7 days of delivery
  • Provide your order reference number
  • Provide clear photographic evidence of the issue
If a defect is confirmed, Abbey Badges will, at its discretion:
  • Remake the affected items
  • Replace the defective items
  • Provide a partial refund where appropriate
Minor variations in colour, finish, plating tone, or stitching that are inherent in the manufacturing process shall not be considered defects.

4. Artwork Approval Responsibility

Before production begins, you will receive a digital artwork proof. It is the customer’s responsibility to carefully review and approve:
  • Spelling
  • Layout
  • Colours
  • Dimensions
  • Logo positioning

Once artwork is approved in writing, Abbey Badges is not responsible for errors contained within the approved design.

Products manufactured exactly according to the approved proof are not eligible for refund or replacement.

5. Delivery and Courier Issues

Once goods are dispatched, risk transfers to the customer. If goods arrive visibly damaged in transit:
  • Notify us within 48 hours
  • Retain all packaging
  • Provide photographic evidence

We will liaise with the courier to resolve the issue.

Abbey Badges is not liable for delays caused by courier services, customs clearance, or circumstances outside our control.

6. Non-Custom Products

If a non-custom stock product is purchased (where applicable), customers may request a return within 14 days of delivery, provided:
  • The product is unused
  • The product is in original packaging
  • The return is approved in writing

Return shipping costs are the responsibility of the customer unless the item is faulty.

7. Refund Processing

Where a refund is approved, it will be processed using the original payment method within 7–14 business days.

Abbey Badges reserves the right to deduct reasonable administrative or design costs where applicable.

8. Contact Information

For all refund or return enquiries, please contact:

Abbey Badges Ltd.
56 Temple Road
Blackrock
Co. Dublin
A94 X6C1

Email: sales@abbeybadges.ie
Phone: +353 87 373 0490